FAQ

You can view prices and pay in US dollars (USD), euros (EUR) or pounds sterling (GBP). Choose your currency in the header or footer. Prices in EUR and GBP are converted from our USD prices using current exchange rates; the amount shown at checkout is the amount charged.

The payment options available for your order are shown at checkout. Payments are processed by our payment providers over an encrypted connection; ZENVOORI never sees or stores your full card number.

Yes. After you place an order you receive an email confirming the items, prices, delivery charge and delivery address. You receive a second email with tracking details when your parcel is dispatched.

Email support@zenvoori.shop as soon as possible with your order number. If your order has not been dispatched yet we will change or cancel it and refund any cancelled items in full. Once it has been dispatched, you can return it under our returns policy.

We deliver to the United Kingdom, all European Union member states, Switzerland, Norway, the United States and Canada. See Shipping for rates and estimated delivery times.

For deliveries outside the United Kingdom, the destination country may charge import VAT, duties or customs fees when the parcel arrives. These charges are not included in our prices or delivery fees and are payable by the recipient. If you refuse to pay them, the parcel is returned to us and we refund the items, minus the original delivery charge and any return charges we incur.

Every order ships with tracking. The tracking link is in your dispatch email and, if you have an account, in your order history.

You can return unworn pieces with their tags attached within 30 days of delivery for a full refund of the item price. Start a return by emailing support@zenvoori.shop. Full details are on Returns & refunds.

We refund within 14 days of receiving your return, to your original payment method. Your bank or card provider may need a few extra business days to show the credit.

To get a different size, return the original piece and place a new order for the size you need. This is the fastest way to secure the size you want.

Use our size guide: it lists body measurements for sizes XS to XL with UK, EU and US equivalents. Each product page also has a fit note, for example cropped or relaxed.

We present every design with studio views, a detail view and an outfit photo so you can see its shape and construction. Screens display colour differently, so the shade you receive may look slightly different from your screen.

Follow the care label sewn into each piece. Close zips before washing and keep panelled pieces away from direct heat when drying.