Shipping

Every ZENVOORI order is sent with tracked delivery. The delivery fee and the estimated delivery time for your address are shown at checkout before you pay.

Where we deliver

We deliver to the United Kingdom, all 27 European Union member states, Switzerland, Norway, the United States and Canada. We cannot currently deliver to other countries, to PO boxes outside the United Kingdom, or to military or diplomatic addresses.

Rates and delivery times

Rates are shown in US dollars; if you shop in euros or pounds sterling, the fee is converted at checkout at the same rate as your items. Delivery fees are charged once per order.

Dispatch

Orders are dispatched within 2–4 business days of order confirmation (Monday to Friday, excluding UK public holidays). You receive an email with your tracking link when your parcel leaves us. Estimated delivery times start from dispatch and are not guaranteed; carrier delays, customs checks and peak periods can add time.

Import duties and taxes

For deliveries outside the United Kingdom, import VAT, customs duties or clearance fees may be charged by the destination country’s authorities or by the carrier on their behalf. These charges are not included in our prices or delivery fees and are payable by the recipient. Please check your country’s rules before ordering.

If a parcel is refused or not collected, it is returned to us. Once it arrives we refund the items, minus the original delivery fee and any return charges we incur.

Delivery problems

• Parcel delayed: if your tracking has not updated for 7 business days, email support@zenvoori.shop and we will open an investigation with the carrier.
• Parcel lost: if the carrier confirms the parcel as lost, we send a replacement where available or refund you in full.
• Parcel damaged or items missing: email us within 14 days of delivery with your order number and photos, and we will put it right.

The risk of loss or damage passes to you when the parcel is delivered to you or to a person you have named.