Returns & refunds

30-day returns

If you change your mind, you can return any item within 30 days of the day you receive it. Items must be unworn, unwashed and undamaged, with all original tags attached, and returned with any items that came as a set (for example both headbands of the Headband Duo).

How to return

1. Email support@zenvoori.shop with your order number and the items you want to return. You do not need to give a reason.
2. Within two business days we reply with the return address and packing instructions.
3. Pack the items securely and send them with a tracked service. Keep your proof of postage.

Please do not send returns to any other address, including our registered office: parcels sent there cannot be processed.

Return costs

You pay the cost of sending items back unless the item is faulty, damaged or not what you ordered; in those cases we reimburse your reasonable return postage.

Refunds

• We refund the price of returned items within 14 days of receiving them, or of receiving your proof of postage if that is earlier.
• If you return your whole order within 14 days of delivery under your legal right to cancel (see below), we also refund the standard delivery fee you paid.
• Refunds go to the original payment method, in the currency you paid. We do not charge any fee for refunds; any exchange-rate difference applied by your card provider is outside our control.
• We may reduce a refund if an item has been worn or handled more than necessary to check it, as the law allows.

Your legal right to cancel (UK and EU customers)

In addition to our 30-day returns, customers in the United Kingdom and the European Union have a legal right to cancel their contract within 14 days of the day they (or a person they name) receive the goods, without giving a reason. To exercise it, tell us clearly by email to support@zenvoori.shop. You may use the model form below, but you do not have to. You must then send the goods back within 14 days of telling us.

Cancelling before dispatch

You can cancel an order at no cost until it has been dispatched. Email support@zenvoori.shop with your order number; we confirm the cancellation by email and refund the full amount, including delivery, within 5 business days.

Faulty or incorrect items

If an item arrives faulty, damaged or different from what you ordered, email us within 30 days of delivery with your order number and photos. We will offer a refund or, where available, a replacement, and cover the return postage. This does not affect your statutory rights: UK consumers have rights under the Consumer Rights Act 2015, and EU consumers benefit from a legal guarantee of conformity of at least two years.

Items we cannot accept

We cannot accept returns of items that have been worn, washed, altered or damaged after delivery, or that have had their tags removed, unless the item is faulty.

Refund questions and disputes

If something has gone wrong with an order or a refund, please contact us first at support@zenvoori.shop or +44 7764 297939. We answer within two business days and aim to resolve every issue within 14 days. We cooperate fully with payment providers when a payment is disputed, and we will always refund an eligible return rather than ask you to open a dispute.